At iCapeesh! we have an integrated feedback ecosystem triggered by technology such as Apps, Loyalty Programs, Online Orders, in house marketing and QR Codes to gain experience feedback from your real paying customers.
That feedback is delivered to you in a brand dashboard held in the cloud, allowing you to measure service level, product quality and store experience all LIVE!
How does it work?
Your customers have made a purchase, now we get in touch. Email, receipt, push notification... We will automate this for you.
Getting in touch
You can use any number of feedback forms tailored to your customer type. For example: current, prospective, or past.
What questions to ask?
You can decide but we will offer you templates to assist you in your selection.
You decide what your NPS question is or select one from a template.
(The Net Promoter Score is an index ranging from 0 to 10 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer's overall
satisfaction with a company’s product or service and the customer's loyalty to the brand.)
Customer completes your feedback request, and the results are immediately posted on your branded dashboard.
Not at your dashboard?
That's ok we can notify you by email with a full description of the completed feedback.
Now be proactive
1 person looking after your feedback, it will
be assigned to them.
More than 1 person looking after your
feedback – you can assign it to them all.
Now get in touch…
Customer wants to be contacted – call them
Customer wants to be contacted by email –
use the dashboard to email customers and
receive replies in the dashboard as well. You
will be notified of a reply and the full history
of your conversation will remain in the
Dashboard will show you what stage your
feedback is – assigned / contacted customer
/ waiting a reply / resolved / closed.
Change an unhappy customer into a happy one?
Maybe you need to give them an incentive to
Give them a voucher / gift / discount.
If so, we will keep track of not just your
customers history but how many vouchers
you have given them.
What else can we give you…!
Industry shows that over 50% of customers
that give feedback are not part of a loyalty
program. Now you have direct access to
them and will grow your database.
Track your customers interaction. The dashboard allows you to send and receive emails, this way you can see your conversation history without having to use an alternative email program.
You or your team have now satisfied an
Send them an email through the dashboard
and ask – “How did we do in resolving your
If it is a poor rating you can reopen the feedback again, so you have the chance of
giving it another shot.
Need to keep track of what your customers
are saying? Code it, it is quick and easy.
Your own website has a feedback request. We can add that into the dashboard too.
You have a promotion, we can add (turn on
and off) questions.
We can add as many URLs for different types
of feedbacks that you might need.
Fully automated reporting, every week,
Or jump in and get your own, select what
you want, put in the date range.
It is all there for you in Excel and PDF.
By giving us a few simple, things we will do all the work.
Programming, branding, styling, and you are ready to go!